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Patterns of Legacy Displacement


We have spent most of the last couple of decades helping large
organizations overhaul their legacy systems. In doing this we've learned a
great deal about what works and seen many paths that lead to failure. We've
decided to set aside some time to writing down what we've learned in the form
of various patterns that we've seen used.

This article acts as the hub for these patterns. Too often we've seen
organizations stuck on a treadmill of half-done legacy replacement efforts. We
think the key to breaking this cycle requires four activities done somewhat in
sequence but mostly iteratively over a company's life. We use these activities
as our primary structure for organising the patterns that we describe.

We've always believed that effective software development involves gradual
release of valuable features, and we think the same is true of writing –
especially in the age of the
web
. We've started with this narrative article and will gradually
add patterns as we write up their details, as well as other examples that show
how they combine. We can't promise any dates, since our priority is our client
work, which is not short of legacies to displace. If you are interested in
hearing about more parts of this work as they appear, they will be announced
on Martin's twitter feed,
and this site's RSS
feed
.

The Legacy Replacement Treadmill

We have worked with many organizations who have made multiple attempts at
removing legacy systems. In one fairly typical organization
they had been through a whole series
of 3-5 year long modernization programmes. Each time they would define a new
tech approach, and then work towards that new approach as part of a large
multi year modernization programme.

At some point during each programme they hit a crisis point where changing
business needs would overtake their current tech strategy and hence trigger
the need to start over. Where they had taken a waterfall “big bang” approach to the
programme this meant abandoning the majority of the work. In other cases
with more incremental delivery approaches, the approach taken was to just add a
layer of slightly newer technologies on top of an already complex
landscape. For both scenarios they were unable to decommission any of their
legacy stack, key business goals for cost savings and risk reduction remained
unmet, an all too common outcome for many legacy replacement efforts.

Several key factors were in play in their repeated failures.

Firstly the poor outcomes they were seeing were largely a product of
the organization; specifically it's leadership, structure and ways of working.
They thought by just selecting newer technologies, but leaving everything
else more or less unchanged, that they would get different outcomes from the
past. In hindsight this was clearly unrealistic.

Secondly the modernization was to be delivered by a large change programme,
itself comprising a series of projects and teams. These projects were treated
as orthogonal to any BAU (Business As-Usual) efforts. So BAU delivery of business requirements
continued against the existing systems while the new project teams delivered
against a set of requirements agreed at the beginning of the replacement
programme.

Over time they saw a widening gap between what the business actually
needed and what was actually signed off at the start of the programme. The longer each
programme ran for, the more acute this gap between the programme plan
vs. BAU and future needs. While change control processes were
in place to add new requirements to a programme, these were hugely
time-consuming and, due to upfront supplier contracts, prohibitively expensive.

A third key factor in several of the failures was the desire for
Feature Parity with the existing set of systems and business processes.
These attempts began by promising to give the business exactly what they
had today with somehow, behind the covers, the technology having been
“improved”. Having by then seen multiple failures and being concerned about
disruption, the business leaders felt this was a lower risk strategy.
The challenge here was even defining and agreeing current “as is”
functionality was a huge effort and it led to a plan for a large single
“big bang” cut-over release.

Our observations from this and many other organizations is that
technology is at most only 50% of the legacy problem, ways of working,
organization structure and leadership are just as important to
success.

Breaking the cycle

Clearly there is a need to break out of the cycle of “technology replacement
programmes”. In short organizations need to be able to continue to deliver
business needs while at the same time replacing outdated technology, all
against a background of accelerating technological change and a tougher
competitive climate.

There are a series of approaches we have found can help with these challenges.
They aid with the challenge of breaking the problem into smaller parts to
allow delivery of new requirements in parallel with improved technology.
Broadly speaking they fit into four categories:

  1. Understand the outcomes you want to achieve
  2. Decide how to break the problem up into smaller parts
  3. Successfully deliver the parts
  4. Change the organization to allow this to happen on an ongoing basis

Understand the outcomes you want to achieve

It is vital for an organization to agree the outcomes they want to
achieve when tackling legacy. While this may seem obvious, all too often
different parts of an organization can have quite different views on the
desired outcomes. Most legacy modernization initiatives involve several of
the outcomes we list below, but it's essential to identify which ones are
the priority before setting out on the journey.

Reducing the cost of change

A key tipping point in many organizations in deciding to tackle legacy is
that desired business changes start to cost far more than any anticipated
benefits, either due to opportunity cost (aka delay) or implementation cost.
An early warning sign is having to spend weeks and 10's or 100's of thousands
to make a change to a website that brings only a small increase in business
performance.

At this point it is often no longer possible to justify making
any changes that don't deliver large returns on investment. In other
words the state of the technology has started to dictate the size of change
the business can make. For many organizations this means the difference
between making a ‘BAU' change or having to instigate a larger project.
These larger projects then become magnets for all the small changes
that weren't previously justifiable thus increasing their scope, cost
and risk

Improving the business process

We have seen lots of examples of where business processes have evolved
next to legacy systems, the processes become tightly coupled to the
way that system works with constraints in the system and often workarounds “off system”
shaping the business processes people follow to do their jobs.

One example we saw is an airline check-in system that used “green screen”
terminals, due to constraints in the legacy system the process had to
be followed in a strict order meaning corrections or mistakes meant
starting the check-in process over. Also originally the airline had
not offered connecting flights, when this was added it had to be done
as a separate workflow in the legacy system due to constraints in that
technology. So if, at check-in, a passenger did not mention
they had a connecting flight the wrong process was followed
including printing the wrong baggage tags, only after this would the
system flag the connecting flight. The jobs of the check-in staff and
the passenger's experience could have been much improved by changing
the process, but this was impossible due to the legacy system.

Given this it should be no surprise that to update and change business
processes in turn requires changes to the how the supporting technology works.
Trying to change working processes without altering the technology often
results in “off system” working where people resort to extracting data
into spreadsheets or similar, working on it there, before importing the
data back into the legacy system.

In one organization the whole stock ordering process was actually done
on a Microsoft Access DB running on the team managers PC. They had
become frustrated as the legacy system could not support the
newer working practices of their suppliers. They would do an import
and export of the data a few times per week, in the meantime the rest
of the organization would see out of date figures as no one realized
what was going on.

It is worth noting here that requirements for a replacement system to
support import and export of data can often have a root cause in this
kind of workaround.

Retire an old system

The need to retire an old system is a common reason for legacy modernization.
This is often driven by challenges in supporting older hardware or software,
with issues such as escalating support costs and reaching end-of-life
on support contracts for both hardware and software.

We've found it useful to view the retirement of old systems through the lens of
the business. So a system being built on old technology is not in of itself
sufficient reason for replacement. Instead we need to look at the business
impact this creates such escalating run costs or the risk created by lack of
support or knowledge of the system.

While some organizations do plan well for obsolescence of older technologies,
many seem to ignore the issue until it reaches crisis point. In turn, this
tends to drive organizations towards modernization approaches that seem like
low disruption options or quick wins, these are usually anti-patterns
and we describe some of these pitfalls later.

We've been shocked over the years at how many large organizations are
running their businesses on unsupported hardware and software, buying
spare parts on eBay is surprisingly common story to hear. If you have
legacy tech it is well worth doing a proper survey and creating a calendar
featuring the various end-of-life support dates.

While many organizations give retirement of old systems as a key outcome
for legacy modernization it is not uncommon to find this doesn't actually
happen, the legacy is still being used at the end with the associated
business goals remaining unmet.

Imminent Disruption

For some organizations the actual tipping point on tackling legacy can
arise due to an external factor such as a regulatory change, a new “start up”
competitor or a significant change by an existing competitor. It's often
at this point when faced with a “must do” change it becomes clear the money
and the time required to respond has grown too large.

The external event is the thing that makes clear to an organization's
leadership that they no longer have the ability to make changes for a
Proportionate Cost.

Newer technology

Adoption of newer technology should not be the reason for legacy
modernization, just having newer tech for it's own sake is rarely a
key goal for any organization. Rather it should be selected and chosen in
ways that best meet the current and future needs of the business. A challenge
here is that pace of technological change is accelerating, the “useful”
lifetime of technology is getting shorter. The actual definition
of “useful” depends on the organization, but in general we need to
consider things such as:

  • Allows a competitive advantage
  • Match competitor or market offerings
  • Allows a Faster pace of change
  • Cheaper to change
  • Has a lower run cost

The choices we make today about the best and most useful technology will
likely be overtaken by better alternatives in a relatively short timeframe.
This makes getting the decision right on finding technology to meet future
needs potentially very risky.

A good approach here is to not make any choices that cannot easily be
“done over” with 2-3 years. This has implications for both technology
selection but also for overall design and approach. Selecting a huge
platform with a 5-10 years pay back time is hard to justify when we
acknowledge this accelerating pace of change.

Decide how to break the problem into smaller parts

Broadly speaking this involves finding the right “seams” in the current
business and technical architecture. Importantly, you have to consider how
elements of the current solution map to different business capabilities. For
legacy systems this usually means discovering how one large technical
solution meets multiple business needs and then seeing if it is possible
to extract individual needs for independent delivery using a new solution. Ideally these
should be deliverable with minimal dependencies on each other.

A common objection is that finding these seams is too difficult. While we
agree it is challenging at first, we have found it to be a better approach than
the alternatives which all too often result in Feature Parity and Big Bang releases.
We've also observed that many organizations rule out such an approach because
they are looking at the technology, or the business processes, in isolation.
Changing just one part of the technology, or updating just one business
process independently is likely to fail, but if we can consider and then
implement the two together there are ways to “eat the elephant”.

Getting Started

Legacy modernization can seem a most daunting proposition at the start of the journey. Like any journey, we
must first try and understand the initial direction to take. Also, like all journeys, you must start from
where you are. One common problem we encounter is that we often seem to start in a forest with no view of the
landscape ahead and therefore no idea of the direction to take. The first step, then, is to climb a tree and
take a good look around! This means getting as good an understanding of the current systems and architecture
as possible in the shortest amount of time. This is often super hard to do and it's easy to get bogged down in
too much detail.

Fortunately there are a number of really useful tools that can be used collaboratively
to get a good enough understanding to proceed. These tools are discussed
in detail elsewhere but a summary list would include
Event Storming,
Wardley Mapping,
Business Capability Mapping and Domain Mapping.
Notice in this list that we are primarily looking at how business concepts
are mapping into the systems architecture, and in turn understanding
how that
architecture supports value generation.
This is a view that is often missing especially for legacy systems.

Patterns for Understanding the Problem
Value Stream Map † Artefact that describes how users accomplish their work
Event Storm † Technique used to understand business processes

Specifically we find people often stop discovery style activities at the
boundaries of the legacy systems, “here be dragons”, go no further.
Without crossing the boundary and uncovering how legacy systems support
(or hinder) business process and activities it is challenging to find
and extract thin slices to deliver.

Another oft overlooked and very valuable source of information are the users of the systems themselves. In
fact, in the authors experience this is often where you can find the surprising amounts of useful stuff and
especially expose the many workarounds and shadow IT ecosystem that usually builds up around older systems –
that is, the Access Databases and versioned Excel Spreadsheets that actually run the business. Customer
Journey Mapping, creating Service Blueprints and Value Stream Mapping are tools that have been used to good effect
to surface this kind of detail.

Successfully deliver the parts

The need for faster change and the ability to incrementally deliver and
independently change elements of the business without large dependencies often
leads to “agile” delivery approaches alongside a microservices based architecture.
Continuous Delivery becomes a must have for these individually deployable components.
What makes this challenging beyond just a normal piece of software delivery is finding
strategies for cut over from, co-existence with and, ultimately replacement of
elements of an existing large solution. Several successful strategies exist
including parallel run, fork on ingress and diversion of flow.

Patterns for Delivery
Canary Release † Roll out a change to a subset of users
Stop the World cutover † Suspend normal business activities while cutting over to new system
Revert to Source † Identify the originating source of data and integrate to that
Divert the Flow † Divert key business activities and processes away from legacy first
Dark Launching † Call a new back end feature without using results in order to assess
its performance impact.
Legacy Mimic † New system interacts with legacy system in such a way that the old system is not aware of any changes.
Event Interception † Intercept any updates to system state and route some of them to a new
component

Change the organization to allow this to happen on an ongoing basis

If we step back and look at the whole process of delivering new business
requirements we can quickly see this is only partly a technology problem. If
we use newer technology to cut time and cost of building solutions we will
then highlight any issues around agreeing requirements and getting the change
into production.

We need organization structure and process changes to take
full advantage of the better technology, and by “Conway's Law” we
also need an architecture for our technology that facilitates this. If
teams and their communications are organized around the existing legacy
solution and processes we may need to reorganize them using the
Inverse Conway Maneuver to match the new
solution and it's architecture.

Legacy systems can constrain and limit the ability to adopt more
modern engineering practices especially those associated with eXtreme
Programming and Continuous Delivery. When replacing legacy systems it
is important to make sure ways of working are changed to ensure we
don't end up back with a system that is slow, difficult and expensive
to change.

Legacy is also the product of an organizations
culture and leadership, without broader change you should expect the
same outcomes as seen previously.
We have observed many legacy modernization efforts fail due to
“corporate antibodies” which spot something new happening and act to
reject it from the organization.

To give just one example of the way a broad organization can reject
change; we worked with a very large telecommunications company who wanted
to build software for mobile phones. The leadership all understood this
meant much faster feedback cycles and more frequent changes than they
saw with existing programmes which were focused on fixed infrastructure.

While the leadership understood this no changes were made to existing
working practice or to the middle management who ran those processes. So
existing change control processes were rigorously applied. In the end
the software teams were spending more time filling in change control
forms and attending change control meetings than they were producing
software. The “corporate antibodies” worked successfully to reject the
new way of working.

Organizational change is a big topic with much literature already available,
the key challenge with legacy is often time related. Few organizations can
afford to delay legacy modernization while they rework (or rebuild, for
outsourcing victims) their whole delivery approach along side their
organization structure and key business processes. While the broader topic
of organization transformation is beyond our scope we do recommend some
strategies for applying and protecting new ways of working in the context of
legacy. If you just change the legacy and do nothing else it is fair to
expect you'll replacing legacy again with a few years.

Patterns for ongoing organisational change
Start as you mean to continue † Create your legacy replacement in the way you need to continue once it is live.
Protected Pilot † Create a pilot program for new work and detach it from the normal
corporate governance process
New Co † Form a brand new company to pursue a market disruption

There are definitely other strategies and approaches to organization
transformation, we just highlighted these two as to some degree they
allow work to be started on the legacy modernization sooner rather than
later.

An example: Integration Middleware Removal

This example describes how one of our teams used a number of Legacy
Modernization Patterns to successfully replace integration middleware
critical to the operation of their client's business as part of a larger
legacy modernization programme. They combined patterns and refactorings to
successfully manage risk to the business, and facilitate eating this
particularly gristly part of the elephant.

Understanding the outcomes

The challenge faced by our team was how to replace integration middleware
that was out of support, hard to change and very costly with a new
supportable, flexible solution for the business. Without disrupting or
putting at risk existing business operations. The middleware in question was
used to integrate between a backend end system and a store front. Together
these systems were responsible for selling high value unique products worth
tens of millions of pounds every day.

This work was a high priority part of a larger programme. The entirety of
the backend systems supporting the business were being replaced, and the
store front was also going to be subject to a modernization programme within
a couple of years.

So, as per step 1 above, the business outcomes the team needed to achieve were defined:

  1. Improve the business process
  2. How? This particular integration middleware solution contained a significant amount of logic including rules
    core to the business, like which channel to sell a product on, or how and when to present a product for sale
    within the store front. This existing system was very hard to change, stifling business innovation, and flaws
    in the logic resulted in issues like having periods when a product was not even on sale!

  3. Retire old system as soon as possible
  4. Why? To reduce existing (and increasing) license and support costs. Additionally, to mitigate the risk to
    the business created by operating critical functions on aged out of support middleware and database
    technologies.

Integration Middleware Removal Example

Breaking the problem up: the first seam and a refactoring

During Inception the team ran a workshop
with people who had deep knowledge of the legacy system, to collaboratively
visualise both the as-is and to-be software architectures.
Having done this, they found a technical seam that could be exploited in
the form of messaging based integration between the legacy backend and the Integration
Middleware. The Legacy backend, an aging J2EE application, placed “publish product” messages
onto a queue provided by a very old version of SwiftMQ. The Event Interception pattern would be useful here,
and if implemented as a Content-Based Router
would allow control over how messages from the legacy backend were routed,
and create an option enabling messages to be routed to new systems.

The integration middleware also handled messages coming from the Store
Front (e.g. for product sales), using JDBC to directly update state in the
Master Database behind the legacy backend. Together the asynchronous
messaging via SwiftMQ and the JDBC database updates formed the interface
between the Legacy Backend and the Integration Middleware.

Branch by abstraction

Although, not spotted at the time, the team were able to use the Branch by Abstraction pattern, at a sub-system scale, as
the strategy to enable the replacement of the legacy middleware. The
abstraction layer being the queues and the JDBC. By ensuring that the new
implementation adhered to that abstraction layer it could be swapped for the
“flawed supplier” without impacting the business operations.

The first thing the team did was to implement event interception by
adding an Event Router via a refactoring.

(P)Refactoring to add Event Interceptor

The Event Router (1) was created with three main capabilities in
mind:

  1. To de-queue messages from one SwiftMQ queue and en-queue them onto
    another SwiftMQ queue (2). A trivial change of some config enabled the
    Integration Middleware to consume messages from this new queue(2).
  2. Overall the refactoring left the observable system behaviour unchanged,
    but the Event Router was now part of the Transitional Architecture,
    having been inserted into the message processing pipeline.

  3. The vision for the Event Router was to enable, through configuration,
    routing of messages to an alternative destination – enabling the new
    implementation to process the publish messages. Event Interception
  4. The Event Router would also provide a bridge from the old SwiftMQ
    technology to the new ActiveMQ technology chosen for the target
    architecture.

Implementing the Event router was not as straight forward as it could
have been. Integrating with SwiftMQ was problematic due to lack of available
drivers / libraries and the approach was challenged a number of times. The
team understood the value of the options that this approach would unlock,
and completed the work and released into production. They monitored the new
component in the wild and were set to incrementally enhance its capability
using new Continuous Delivery pipelines.

Successfully deliver the parts: building out the functionality, maintaining the contract

New Implementation and Rollout

The new Store Front Manager(1) was now iteratively built out by the team
. Relevant to this example, that build included the Master Database
Adapter (2) implementing the Legacy Mimic pattern. This was required as part
of the abstraction layer, to update the Master Database with sales
information received from the Store Front. As the Event Router did not
transform messages, a Legacy Event Adapter (3) (Message Translator) was created to transform messages
into a new format, not exposing the legacy world to the new, and aligning to
the principles of the new architecture. The Legacy Storefront Adapter(4) was also implemented between the new Store
Front Manager(1) and the Legacy Store Front to isolate the new
implementation from future changes that would be coming when the store front
was replaced.

A new API was introduced on the Legacy Store Front (5) that the new Store
Front Manager was to use. Additionally, a feature was added enabling call
backs for products published on the new API to be sent to the new Store
Front Manager's adapter (4). Critically, this enabled the legacy
implementation and the new implementation to be run in parallel.

Successfully deliver the parts (cont.): transitioning into live service – using a second seam

With all of the pieces in place the business were able to test the new
solution, but how to roll it out into live service in a risk managed way.

To do this they took advantage of another seam – this time using the
Segment by Product pattern. The Event Router was enhanced to add
configurable routing (6) by product type as well as by unique
product IDs. The team were able to test the publishing, management and sale
of individual products by ID, and then over time configure the router with
progressively more and more product types, essentially increasing the
percentage of products handled by the new solution.

When all products were being handled by the new systems, the legacy
Integration Middleware was decommissioned, realising the significant £
saving in license, support and datacenter hosting fees.

Legacy Gone

Changing the organisation to allow this to happen on an ongoing basis

Our teams had already been working with the client, in another part of the organisation and had already
successfully displaced a different legacy system.

At an engineering level across the organisation continuous delivery and good supporting quality practices
were now the established norm, and a microservices style architecture enabled regular and independent deployment
of containerised services onto a cloud based platform.

The teams on the new programme, working with new stakeholders, needed to take this other part of the business
on the same “agile and CD” journey, and early risk managed releases enabled trust to be earned. Over time it
was possible to demonstrate how new engineering and quality practices including CD were mitigating the same
risks that had historically resulted in higher levels of bureaucracy and governance. So less frequent,
larger scope releases were also displaced by smaller, more frequent, higher confidence deployments, and
toggled releases to the business when they were ready to take on the changes.

Closing thoughts

Of course there was significantly more complexity and
integration requirements than implied by the simplified story above. An example
of the need for Archeology introduced itself shortly after testing the
new implementation in production. A number of business critical management
information reports did not tally – products were “getting lost”.

After much digging the team found that the database used by the
Integration Middleware (for storing the state of long running business
transactions) was replicated to the organisation's data warehouse. Via a number
batch jobs, stored procedures and views this data was made available for use
within the business critical KPI reports.

LegacyModernizationExample_Archeology

Additional Legacy mimics were required to ensure that these reports
did not break. The team used a
Wire Tap on
sales messages coming from the Store Front and using JDBC injected the data into
appropriate tables within the data warehouse. These additional mimics
also became part of the transitional architecture, and would be removed when
possible.

The approach of branch by abstraction, and use of patterns and practices
described above was one intended to lower risk.

Using Event Interception (technical seam), Legacy Mimics and Transitional Architecture
enabled the client to break the problem up. Then segmenting by product (business seam),
in this case product type, enabled fine control of the wider rollout and further management of risk.
Overall the approach allowed the business to proceed with the system replacement at the pace that was
comfortable to them.

The approach allowed risk to be managed, but came at a cost. A question to consider is therefore
“What value does the business place on this risk mitigation?” Being explicit and quantifying it, will allow
a team to track investments against it.
The event router and legacy mimics were part of an investment in a transitional architecture intended to manage
risk. Their roles were to create options enabling risk to be managed. It can be very easy for such work to be
seen as “throw away” – and as such a cost to be avoided wherever possible. Be explicit and transparent in this
“value of risk mitigation” vs “cost of transitional architecture” trade-off.




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